Return Policy
At My Organic Sleep, we value your happiness and satisfaction. If you are not completely satisfied with your product, you can return it to us within 30 days of receiving it as long as it is in new or nearly new condition.
Please note that you will be responsible for the cost of return shipping. Your refund will be for the purchase price of the item, minus any restocking fees that may apply.
We do not accept returns after 30 days from the date of delivery. We also do not accept returns of items that have been used or washed. If you refuse delivery of the item, you will be charged for the cost of returning the item to us.
For international returns, customers are responsible for covering the fees for the return shipping label and any import fees. Please note that international shipping labels may be expensive.
To request a return, please contact us. Once your request has been approved, you can request a discounted UPS return label from us at the following rates:
- $13 for one pillow*
- $18 for two pillows
- $13 for one seat cushion
- $41 for any topper
- $21 for any comforter, mattress pad, or body pillow
*or package of comparable size: sheet set, duvet cover set, bath towel and robe set
Exchange Policy
If you want to exchange/upgrade to other products of higher value, please contact us within 30 days after your receipt of the product. You will have to pay for return shipping and price difference (if applies). Please note that we only accept exchange items when it is brand new and in the original box.
Price Match: We will only price match if the order was done within 10 days from the new price.
Replacement Policy
If you received a defective or damaged item, simply contact us within 7 days of delivery and we replace your product free of charge.
Return Address:
My Organic Sleep
1910 E Warner Ave Suite A
Santa Ana, CA 92705 US
Certified Organic Latex
Our shredded pillow is GOLS and GOTS certified. These standards ensure that the pillow is made using sustainable and environmentally practices.
Non-Toxic Material
Our shredded pillow is filed with latex that is non-toxic and free of harmful chemicals. Non-toxic materials are less likely to trigger allergies or sensitivities.
Customizable Comfort
Shredded pillows allow you to adjust the height and firmness by adding or removing filling, creating a pillow that suits your personal sleep preferences.
Reduced Noise
Unlike other pillows, shredded pillows produce less noise when you shift positions, making for a quiter sleep environment.
Pillow Filling
Transform your pillow into a cloud of comfort with our premium fillings. If you are seeking that perfect fluffiness for your pillow look no further. Now available.